Terms of Service

TERMS OF SERVICE

Last Updated: April 21, 2026

Effective Date: April 21, 2026

Preamble and Acceptance

These Terms of Service ("Terms") govern your access to and use of the RamAIn AI desktop application, website (RamAIn.ai), APIs, and any related services provided by RamAIn, Inc., a Delaware C-Corporation ("RamAIn," "we," "us," "our") (collectively, the "Service"). Please read these Terms carefully before using the Service.

By installing, accessing, or using the Service, including by clicking a button or checkbox that references these Terms, you agree to be bound by these Terms and all documents incorporated by reference. If you do not agree, you must not use the Service.

If you use the Service on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, "you" and "your" refer to both you individually and that entity. If you do not have such authority, you must not use the Service on that entity's behalf.

1. Related Documents and Order of Precedence

These Terms incorporate by reference the following documents, which form part of the entire agreement between you and RamAIn:

Privacy Policy, governs how we collect, use, disclose, and safeguard information, including RamAIn's local-first design and Transient Cloud Processing.
Acceptable Use Policy ("AUP"), sets rules for permitted and prohibited conduct, including restrictions designed to reduce misuse and third-party platform violations.
Order / Subscription Confirmation (where applicable), sets out pricing, plan details, and any individually negotiated terms for enterprise or team customers.

In the event of a conflict: (a) these Terms control for contractual issues (including licenses, fees, disclaimers, limitation of liability, indemnification, and dispute resolution); (b) the Privacy Policy controls for privacy and data processing matters; and (c) an Order or Subscription Confirmation controls over these Terms only to the extent of an express, written conflict for the specific subject matter addressed in that Order.

2. Eligibility

To use the Service, you must:

be at least 18 years of age, or the age of majority in your jurisdiction if higher;
have the legal capacity to enter into a binding contract in your jurisdiction;
not be prohibited from using the Service under applicable law, including export control or economic sanctions laws; and
not be located in, incorporated in, or acting on behalf of a person or entity in a country or territory subject to comprehensive U.S. sanctions.

By using the Service, you represent and warrant that you meet all eligibility requirements. RamAIn reserves the right to verify eligibility and to refuse or terminate access where eligibility requirements are not met.

3. Definitions

Capitalised terms used in these Terms have the meanings set out in the table below, or where otherwise defined in context.

Term Definition

Account A registered user account that may be required to access certain features of the Service.

AUP The Acceptable Use Policy governing permitted and prohibited conduct when using the Service.

Beta Features Features or functionality labelled alpha, beta, preview, experimental, early access, or similar designations.

Digital Agent The limited capacity in which RamAIn operates to draft, suggest, and prepare actions at your explicit direction, as described in Section 7.

Feedback Suggestions, ideas, bug reports, enhancement requests, or other input you provide about the Service.

Inferred Intent Functional inferences generated by the Service from your commands and immediate context to deliver or improve a requested output (e.g. interpreting a recipient or adjusting tone).

Intellectual Property All patents, copyrights, trademarks, trade Rights secrets, database rights, and other proprietary rights recognised under applicable law.

Local Processing / As described in Section 5: data capture, OCR, and Local Storage AI inference performed on your device, with outputs stored only on your device and not transmitted to RamAIn servers at rest.

Non-User Data Information about third parties that is incidentally processed by the Service because it appears in your workspace (e.g. a sender's name in an email thread), as described in the Privacy Policy.

Order / Subscription A written or electronic confirmation of your Confirmation subscription plan, pricing, and any special terms, issued at the time of purchase.

Output Any content, draft, suggestion, action, or response generated by the Service as a result of processing your inputs or User Content.

RamAIn / we / us / RamAIn, Inc., a Delaware C-Corporation. our

Service The RamAIn AI desktop application, website (RamAIn.ai), APIs, and any related products or services provided by RamAIn, Inc.

Transient Cloud The limited, user-activated transmission of User Processing Content snippets to third-party cloud inference providers solely to fulfil a specific, real-time request, as further described in Section 5 and the Privacy Policy.

User / you / your The individual or entity accessing or using the Service, including any entity on whose behalf an individual uses the Service.

User Content Information you provide to, or make available through, the Service --- including prompts, inputs, drafts, Outputs, and any content the Service processes from your screen or third-party applications as part of a workflow you initiate.

4. Accounts, Credentials, and Security

Certain features of the Service require you to create an account. When creating an account, you agree to:

provide accurate, current, and complete information;
keep your account information up to date;
maintain the confidentiality of your credentials, including passwords and multi-factor authentication tokens; and

You are responsible for all activity that occurs under your account. RamAIn is not liable for any loss or damage arising from your failure to protect your credentials.

If you use single sign-on (SSO) (for example, via Google or Apple), your identity provider's services are governed by its own terms. You are responsible for securing your identity provider account. RamAIn is responsible for safeguarding the session tokens and credentials it stores in connection with your account.

RamAIn may require you to re-authenticate at intervals or where we detect suspicious activity. We may also require multi-factor authentication for enhanced security.

5. The Service and How It Works

5.1 Local-First Architecture

RamAIn is a local-first AI agent. It performs data capture (including screen reading and OCR), AI inference, and draft generation directly on your device. User Content is processed and stored locally on your device by default and is not uploaded to RamAIn servers as content stored at rest. This architecture is fundamental to RamAIn's privacy design and is described in more detail in the Privacy Policy.

5.2 Transient Cloud Processing

Certain features may require cloud-based AI inference. When you intentionally activate such a feature (typically by pressing a designated hotkey), limited snippets of User Content may be transmitted securely to third-party cloud inference providers (such as Groq or Google Cloud) solely to generate a real-time response. Such data is processed in volatile memory, used only to complete your request, and is not retained by RamAIn or its subprocessors after processing is complete. The Privacy Policy describes the technical and contractual controls that apply to Transient Cloud Processing.

5.3 Third-Party AI Models and Infrastructure

The Service may use third-party AI models and inference infrastructure. The performance, accuracy, and availability of Outputs may be affected by those third-party systems. RamAIn does not control third-party model behaviour and makes no representation about third-party model outputs beyond what is described in these Terms.

5.4 Service Updates and Changes

RamAIn may update, modify, or discontinue the Service or any feature at any time. Where we make material changes that adversely affect your use of the Service, we will provide reasonable advance notice, except where changes are required by law, for security, or to prevent harm. We will endeavour to minimise disruption to paid subscribers.

6. Digital Agent Model, Limited Authority, and Human Review

6.1 What RamAIn Can Do

RamAIn can function as a Digital Agent in a limited sense. It can draft content, suggest responses, summarise information you have made available, format data, and prepare proposed actions within third-party applications --- but only at your explicit direction and within the boundaries described below.

6.2 Limited Authorisation

When you invoke a feature, you authorise RamAIn to perform that specific task. This authorisation is scoped strictly to what is functionally necessary to complete the task you request and does not grant RamAIn any general authority to act on your behalf. RamAIn has no authority to create, accept, modify, or execute any legal or financial obligation on your behalf.

6.3 Human-in-the-Loop Requirement

You are required to review all Outputs and proposed actions before you rely on, send, publish, or execute them. This includes, without limitation, checking:

recipients, addresses, and routing details;
attached files, links, and referenced documents;
quoted text, numerical values, dates, and deadlines;
legal, financial, medical, or other regulated information; and
any other material detail specific to the context of use.

This human review requirement is a condition of use. RamAIn is not responsible for consequences arising from your failure to review Outputs before acting on them.

6.4 Non-Binding Outputs

Any Output is non-binding unless and until you take a separate, intentional action to approve and transmit or execute it through the applicable interface. The Service does not independently send, post, file, or execute any action without your affirmative step.

6.5 High-Impact and Regulated Contexts

The Service is a general-purpose AI tool. It is not designed or validated for use in life-critical, safety-critical, legally determinative, or other high-impact contexts without appropriate human oversight and professional review. If you use the Service in connection with legal, financial, medical, employment, or other regulated matters, you are responsible for obtaining independent professional advice and for verifying all Outputs. RamAIn does not provide professional advice of any kind.

7. Intellectual Property, Licenses, and User Content

7.1 RamAIn's Intellectual Property

RamAIn and its licensors own all right, title, and interest in and to the Service, including the application software, AI models, training methodologies, interfaces, APIs, documentation, branding, and all related Intellectual Property Rights. Except as expressly granted in these Terms, no rights are granted to you, and nothing in these Terms transfers any ownership interest.

7.2 License Grant to You

Subject to your compliance with these Terms and payment of applicable fees, RamAIn grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Service solely for your internal, lawful purposes during the term of these Terms. This license does not include the right to: (a) grant access to the Service to third parties; (b) use the Service for the benefit of third parties as a service bureau; or (c) exceed the usage parameters associated with your subscription plan.

7.3 Your User Content

As between you and RamAIn, you retain all rights in User Content to the extent you hold such rights. Nothing in these Terms transfers ownership of User Content to RamAIn. You are responsible for ensuring you have all rights, licences, consents, and permissions necessary to allow the Service to process User Content, including any third-party content that appears in your workspace.

7.4 License You Grant to RamAIn

To operate the Service, you grant RamAIn a worldwide, non-exclusive, royalty-free license to use, reproduce, transmit, and transform User Content solely to the extent necessary to:

perform local processing on your device;
perform Transient Cloud Processing when you activate a cloud inference feature;
display Outputs to you;
maintain the integrity, security, and performance of the Service, including debugging and abuse prevention; and
comply with applicable law and enforce these Terms.

This license does not permit RamAIn to sell User Content, use it for advertising, or use it to train general-purpose models deployed for other users. The license extends to RamAIn's subprocessors only to the extent necessary for them to provide services to RamAIn, consistent with these Terms and the Privacy Policy.

7.5 License Summary Table

What RamAIn Grants What You Grant Feedback License You RamAIn

Limited Worldwide Perpetual

Non-exclusive Non-exclusive Irrevocable

Non-transferable Royalty-free Worldwide

Non-sublicensable To process User Content Royalty-free solely to operate,
maintain, secure, and
support the Service,
and perform requested
tasks

Revocable Not a transfer of To use Feedback for any ownership; does not purpose without permit sale or use for compensation advertising

For internal, lawful Extends to --- purposes only subprocessors only as
necessary to provide
services to RamAIn

7.6 Output Ownership

As between you and RamAIn, to the extent permitted by applicable law, Outputs generated by the Service based on your User Content and at your direction are owned by you, subject to: (a) RamAIn's underlying Intellectual Property Rights in the Service; (b) any third-party rights in content incorporated into Outputs; and (c) your compliance with these Terms. You are responsible for reviewing Outputs for accuracy, appropriateness, and compliance with applicable law before any use.

7.7 Similarity of Outputs

You acknowledge that AI systems may generate similar or identical Outputs for different users based on similar prompts or contexts. Outputs generated for other users are not your User Content and are not subject to your license grant.

7.8 Feedback

If you provide Feedback, you grant RamAIn a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and exploit that Feedback for any purpose, without notice or compensation to you. You represent that you have the right to grant this license and that Feedback does not contain any confidential information of a third party.

7.9 DMCA and Copyright Notices

If you believe that content made available through the Service infringes your copyright, please send a notice to: legal@Ramain.ai (interim DMCA contact pending formal U.S. Copyright Office designated agent registration). Your notice should include: (a) a description of the copyrighted work; (b) identification of the infringing material and its location; (c) your contact information; (d) a statement of good-faith belief; and (e) a statement of accuracy and authority, signed under penalty of perjury.

8. Restrictions and Prohibited Conduct

Your use of the Service is subject to the restrictions set out in the table below, as well as any additional restrictions in the AUP. Violation of any restriction may result in immediate suspension or termination of your access.

Category Prohibited Conduct

Reverse engineering Decompile, disassemble, or attempt to discover source code, underlying models, algorithms, or trade secrets of the Service, except to the extent expressly permitted by applicable law.

Derivative works Copy, modify, adapt, translate, or create derivative works of the Service or any component thereof.

Resale / sublicensing Rent, lease, lend, sell, resell, sublicense, or otherwise transfer the Service or access to it to any third party.

Security Circumvent, disable, or interfere with technical circumvention limitations, access controls, security features, or rate limits of the Service.

Competitive use Use the Service to develop, train, or improve a competing AI product or service, or to benchmark the Service in a manner not permitted under applicable open benchmarking policies.

Scraping / bulk Use automated means to scrape, mine, or extract extraction data from the Service beyond what is permitted by any API terms.

Interference Introduce malicious code, conduct denial-of-service attacks, or otherwise interfere with the integrity or performance of the Service or any third-party systems.

Impersonation Impersonate any person or entity, or misrepresent your affiliation with any person or entity, in connection with your use of the Service.

AUP violations Engage in any conduct prohibited by the Acceptable Use Policy.

Third-party terms Use the Service in a manner that violates the violations terms of service or acceptable use policies of third-party platforms you access through or alongside the Service.

Sanctions / export Use the Service from a sanctioned violations country/territory or in violation of U.S. export control or sanctions laws (see Section 19).

Minors Use the Service on behalf of, or to process personal data of, individuals under 18 (or the applicable age of majority) without appropriate consent or in violation of applicable law.

In the event of conflict between this Section and the AUP, the AUP prevails for conduct-specific matters.

9. Third-Party Services and Integrations

9.1 Use at Your Direction

The Service may interact with third-party applications, platforms, and services at your direction. You authorise RamAIn to access, transmit, and process User Content to and from those third parties as necessary to complete the task you request.

9.2 Your Responsibility

Your use of third-party services is governed by those services' own terms of service and privacy policies. You are responsible for: (a) ensuring your use of RamAIn in conjunction with third-party services complies with those services' terms; (b) any permissions or access credentials you grant to enable the integration; and (c) any consequences arising from third-party services' handling of data transmitted at your direction.

9.3 No Endorsement or Control

RamAIn does not endorse, control, or take responsibility for the availability, accuracy, security, or data practices of third-party services. Third-party services are independent of RamAIn and may change, become unavailable, or alter their policies without notice.

9.4 Third-Party AI Models

Where the Service uses third-party AI inference infrastructure, the applicable terms of those providers may impose additional restrictions on use. You agree to use the Service in a manner consistent with those downstream obligations to the extent disclosed by RamAIn.

10. Fees, Subscriptions, Trials, and Taxes

The following table summarises key billing and payment terms. The complete billing terms applicable to your subscription are also disclosed at the time of purchase and in any Order or Subscription Confirmation.

Topic Summary

Billing cycle Subscriptions are billed on the cycle (monthly or annual) selected at sign-up. Fees and any applicable taxes are disclosed at the time of purchase.

Auto-renewal Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date through the cancellation method provided in the Service.

Authorisation By subscribing, you authorise RamAIn and its payment processor to charge your payment method on a recurring basis for renewal fees and applicable taxes.

Price changes RamAIn may change pricing on notice (minimum 30 days) before your next renewal. Continued use after the effective date of a price change constitutes acceptance.

Payment processor Payments are processed by a third-party processor. RamAIn receives transaction metadata and a payment token. RamAIn does not store full card numbers.

Failed payments If a payment fails, RamAIn may suspend access and attempt to re-charge. Persistent failure may result in termination under Section 14.

Taxes You are responsible for all applicable taxes not collected by RamAIn. Where RamAIn is required by law to collect taxes, those amounts will be added to your invoice.

Refunds Fees are non-refundable except where required by applicable law or expressly stated in writing at the time of purchase or in a separate Order.

Trials & promotions Free trials and promotional offers are governed by the terms disclosed at sign-up. RamAIn may modify or terminate trial access at any time to the extent permitted by the offer terms and applicable law.

Disputed charges Contact us promptly if you believe a charge is incorrect. We will investigate and, where warranted, issue a credit or refund.

11. Confidentiality

11.1 Mutual Obligations

Each party ("Receiving Party") may receive confidential information of the other party ("Disclosing Party") in connection with these Terms. Each party agrees to: (a) hold the other's Confidential Information in confidence using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; (b) use Confidential Information only to exercise rights and fulfil obligations under these Terms; and (c) restrict access to Confidential Information to those who need to know it and are bound by confidentiality obligations at least as protective as these Terms.

11.2 Definition of Confidential Information

"Confidential Information" means any information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information does not include information that: (a) is or becomes publicly known through no fault of the Receiving Party; (b) was already known to the Receiving Party without restriction before disclosure; (c) was independently developed by the Receiving Party without use of or reference to the Disclosing Party's Confidential Information; or (d) is disclosed with the Disclosing Party's prior written approval.

11.3 Compelled Disclosure

A Receiving Party may disclose Confidential Information if required by law, regulation, or court order, provided that, to the extent permitted by law, it gives the Disclosing Party prompt written notice before disclosure and reasonably cooperates with any efforts to seek a protective order.

11.4 Your User Content

RamAIn treats your User Content as confidential and will not disclose it except as described in these Terms and the Privacy Policy.

12. Beta Features

Beta Features are provided for evaluation and testing purposes. They may be incomplete, subject to change, contain bugs, or be discontinued at any time. Unless stated otherwise in writing:

Beta Features are provided "as is" without warranties of any kind;
service level commitments, uptime guarantees, and support obligations do not apply to Beta Features;
data processed by Beta Features may be subject to different retention, security, or handling practices, which will be disclosed in the applicable feature description; and
your use of Beta Features is voluntary and at your own risk.

Feedback you provide on Beta Features is particularly valuable to us and is subject to the Feedback license in Section 7.8.

13. Suspension and Termination

13.1 Termination by You

You may stop using the Service at any time. If you have a paid subscription, you may cancel through the method provided within the Service or by contacting us at legal@Ramain.ai. Cancellation generally takes effect at the end of the then-current billing period unless a different effective date is required by applicable law or stated at the time of purchase.

13.2 Suspension or Termination by RamAIn

RamAIn may suspend or terminate your access to the Service if we reasonably determine that:

you have breached these Terms or the AUP;
your use poses a security risk to the Service, RamAIn, or others;
your use could expose RamAIn or others to legal liability;
you fail to pay fees when due and do not cure within 10 days of written notice;
we are required to do so by law, regulation, or court order; or
we discontinue the Service or a material portion thereof.

RamAIn may act immediately, without prior notice, where necessary to protect the security or integrity of the Service, prevent harm, or comply with law. In other cases, where appropriate and practicable, we will provide reasonable notice and an opportunity to cure.

13.3 Effect of Termination

Upon expiration or termination of these Terms for any reason:

the license granted to you under Section 7.2 ends immediately;
you must cease all use of the Service and delete any installed components in your control;
RamAIn will handle your data in accordance with the Privacy Policy and applicable law;
outstanding payment obligations survive termination; and
clauses that by their nature should survive will survive, including Sections 3, 7.1, 7.6, 7.8, 11, 14, 15, 16, 17, 18, and 20.

Termination does not affect any rights or liabilities accrued prior to the effective date of termination.

14. Disclaimers and Accuracy of Outputs

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RAMAIN AND ITS LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY.

RAMAIN DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) OUTPUTS WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR SUITABLE FOR ANY PARTICULAR PURPOSE; OR (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

Outputs are generated based on the inputs, context, and User Content you provide or make available. AI systems can produce inaccurate, incomplete, or misleading content. You are solely responsible for evaluating the accuracy and appropriateness of Outputs before relying on them or taking any action based on them. The human review requirement in Section 6.3 is a condition of use.

The Service does not provide legal, financial, medical, employment, or other professional advice. Nothing in any Output should be construed as professional advice, and you should seek independent professional guidance before acting on any Output in a professional or regulated context.

Some jurisdictions do not permit the exclusion of implied warranties. To the extent such exclusions are not permitted, RamAIn's warranties are limited to the minimum scope and duration required by applicable law.

15. Indemnification

15.1 Your Indemnification Obligations

You will indemnify, defend, and hold harmless RamAIn, its affiliates, and their respective directors, officers, employees, contractors, and agents ("RamAIn Parties") from and against any claims, demands, suits, proceedings, damages, liabilities, losses, fines, penalties, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

your access to or use of the Service, including your reliance on Outputs or any action you take based on Outputs;
your User Content, including any claim that User Content infringes, misappropriates, or violates the Intellectual Property Rights, privacy rights, or other rights of any third party;
your breach of these Terms, the Privacy Policy, or the AUP;
your use of the Service with third-party applications, platforms, or accounts, including any violation of those third parties' terms;
any Non-User Data processed by the Service because it appears in your workspace;
your use of the Service in a high-impact, regulated, or restricted context; or
your negligence or wilful misconduct,

except to the extent that the claim arises directly from RamAIn's gross negligence, wilful misconduct, or material breach of these Terms.

15.2 RamAIn's Indemnification Obligations

RamAIn will indemnify, defend, and hold harmless you from and against any third-party claim that the unmodified Service, when used as permitted under these Terms, infringes a valid U.S. patent, copyright, or registered trademark. RamAIn will pay damages finally awarded by a court of competent jurisdiction, or amounts agreed in a settlement approved in writing by RamAIn. This obligation does not apply to claims arising from:

User Content or content provided by you;
third-party services, integrations, or data;
modifications to the Service not made by RamAIn;
combinations of the Service with products, services, or data not provided by RamAIn;
use of the Service not in accordance with these Terms or the AUP; or
Beta Features.

If the Service becomes, or in RamAIn's reasonable opinion is likely to become, the subject of an infringement claim, RamAIn may, at its option: (i) modify the Service to make it non-infringing; (ii) replace the Service with a functionally equivalent, non-infringing alternative; or (iii) terminate the affected portion of the Service and provide a pro-rated refund of prepaid, unused fees for that portion, as your sole and exclusive remedy for such infringement claims.

15.3 Indemnification Process

The party seeking indemnification (the "Indemnified Party") must: (a) promptly notify the indemnifying party (the "Indemnifying Party") in writing of any claim, provided that failure to provide timely notice will not relieve the Indemnifying Party of its obligations except to the extent it is materially prejudiced by the delay; and (b) provide reasonable cooperation at the Indemnifying Party's expense.

The Indemnifying Party will have the right to control the defence and settlement of the claim using counsel of its choosing. The Indemnified Party may participate in the defence with counsel of its own choosing at its own expense. The Indemnifying Party may not settle any claim in a manner that: (a) imposes any admission of liability or fault on the Indemnified Party; (b) imposes injunctive or non-monetary obligations on the Indemnified Party; or (c) requires the Indemnified Party to pay any sum, in each case without the Indemnified Party's prior written consent, not to be unreasonably withheld or delayed.

16. Limitation of Liability

EXCLUSION OF CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS WILL BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY (INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

AGGREGATE CAP. RAMAIN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID OR PAYABLE BY YOU TO RAMAIN IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE THOUSAND U.S. DOLLARS (USD $1,000).

EXCEPTIONS. NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR: (A) FRAUD OR FRAUDULENT MISREPRESENTATION; (B) WILFUL MISCONDUCT OR GROSS NEGLIGENCE; (C) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE.

The parties acknowledge that the limitations and exclusions in this Section reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties.

17. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

17.1 Informal Resolution

Before initiating any formal proceeding, you agree to contact us at legal@Ramain.ai with a written description of the dispute and the relief you are seeking. The parties will attempt in good faith to resolve the dispute informally for at least thirty (30) days from the date the notice is received, unless: (a) doing so is not legally permissible; or (b) the nature of the dispute requires immediate relief to prevent irreparable harm.

17.2 Binding Arbitration

If informal resolution fails, and except as provided in Section 17.3, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the breach, termination, enforcement, interpretation, or validity thereof ("Dispute") will be resolved by binding, individual arbitration. The arbitration will be administered by the American Arbitration Association ("AAA") under:

its Consumer Arbitration Rules, if you are an individual consumer; or
its Commercial Arbitration Rules, if you are using the Service on behalf of a business,

in each case as modified by these Terms. The arbitration will be conducted in Wilmington, Delaware unless the parties agree otherwise. Individual consumers may request that the arbitration be conducted by video, phone, or written submissions where the AAA rules permit. The arbitrator may award any relief that a court of competent jurisdiction could award, but only on an individual basis.

17.3 Exceptions to Arbitration

The following may be brought in any court of competent jurisdiction, notwithstanding the arbitration obligation in Section 17.2:

claims that qualify for small claims court in your jurisdiction;
claims seeking injunctive or other equitable relief for actual or threatened infringement, misappropriation, or violation of Intellectual Property Rights; and
any claim that applicable law requires to be resolved in court.

17.4 Arbitration Fees

Payment of arbitration filing, administrative, and arbitrator fees will be governed by the applicable AAA rules. The arbitrator may award fees and costs only to the extent permitted by those rules and applicable law.

17.5 Class Action Waiver

YOU AND RAMAIN AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR OTHER REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

If this class action waiver is found to be unenforceable with respect to a particular claim, that claim will be severed and resolved in court; the remainder of the arbitration agreement will remain in full force.

17.6 Jury Trial Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

18. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws rules. To the extent a dispute is not subject to arbitration under Section 17, or involves an exception under Section 17.3, you and RamAIn consent to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.

If you reside in a jurisdiction where mandatory local law applies (including consumer protection laws that cannot be excluded by contract), those laws will apply to the extent they are mandatory and to the extent of any conflict with these Terms, notwithstanding the choice of law in this Section.

19. Export Controls, Sanctions, and Government Users

19.1 Export Controls and Sanctions Compliance

The Service and any related technology may be subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and the Office of Foreign Assets Control (OFAC) sanctions programmes. You agree not to use, export, re-export, import, or transfer the Service except as authorised by: (a) U.S. law; (b) the laws of the jurisdiction in which you received the Service; and (c) the laws of the jurisdiction in which you use the Service.

You represent and warrant that: (i) you are not located in, or a national or resident of, a country or territory subject to comprehensive U.S. government embargo (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); and (ii) you are not listed on any U.S. government list of prohibited or restricted parties (including OFAC's SDN list, the Bureau of Industry and Security Entity List, or the Denied Persons List).

19.2 Government Users

If you are a U.S. federal government user, the Service is provided as "commercial computer software" and "commercial computer software documentation" within the meaning of applicable U.S. federal procurement regulations (including FAR 2.101 and DFARS 252.227-7014). Your rights to use the Service are limited to those granted in these Terms, to the maximum extent permitted by applicable procurement regulations.

20. Jurisdiction-Specific Consumer Rights

Notwithstanding any other provision of these Terms, the following apply where mandatory local law grants rights that cannot be excluded by contract:

20.1 European Union / UK Consumers

If you are a consumer resident in the EU or UK: (a) you may have statutory rights in relation to digital services under the EU Digital Services Act, Consumer Rights Directive, and/or the UK Consumer Rights Act 2015 that cannot be excluded by these Terms; (b) the mandatory consumer protection laws of your country of residence may apply; and (c) you may have the right to refer a dispute to an alternative dispute resolution body or to your national consumer protection authority.

20.2 Indian Consumers

If you are a consumer in India, your rights under the Consumer Protection Act, 2019 and the Information Technology Act, 2000 and applicable rules apply and are not excluded by these Terms.

20.3 General

Nothing in these Terms limits or excludes any right you have under mandatory consumer protection laws that cannot be waived by contract. Where these Terms are inconsistent with mandatory consumer rights, those rights prevail to the extent of the inconsistency.

21. Accessibility

RamAIn is committed to making the Service accessible. If you experience accessibility barriers or require accommodations, please contact us at founders@Ramain.ai and we will work with you to address your needs.

22. Miscellaneous

22.1 Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by: (a) posting the updated Terms with a revised Last Updated date; (b) displaying an in-app notification; or (c) sending an email to the address associated with your account, in each case before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and, if applicable, cancel your subscription before the effective date.

22.2 Assignment

You may not assign, transfer, or delegate any right or obligation under these Terms without RamAIn's prior written consent. RamAIn may assign these Terms and any rights or obligations hereunder in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of RamAIn's assets, without your consent. These Terms will be binding on and inure to the benefit of permitted successors and assigns.

22.3 Severability

If any provision of these Terms is found to be unenforceable by a court or arbitrator of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect. The class action waiver in Section 17.5 is severable from the arbitration agreement as described therein.

22.4 Waiver

No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right. A waiver is only effective if made in writing and signed by the waiving party. A waiver of a breach does not constitute a waiver of any subsequent breach.

22.5 Force Majeure

Neither party will be liable for delays or failures in performance resulting from causes beyond its reasonable control, including acts of God, war, terrorism, natural disasters, governmental actions, labour disputes, internet or infrastructure failures, or other events outside the affected party's reasonable control ("Force Majeure Events"). The affected party will provide prompt notice of the Force Majeure Event and use commercially reasonable efforts to resume performance. If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate these Terms on written notice.

22.6 Notices

RamAIn may send notices to you by email to the address associated with your account, by in-app notification, or by posting on the Service. You may send notices to RamAIn by email to: legal@Ramain.ai, or by post to: RamAIn, Inc., 505 Montgomery Street, San Francisco, CA 94111, USA. Notices are effective when received.

22.7 Relationship of the Parties

The relationship between you and RamAIn is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship. Neither party has authority to bind the other.

22.8 Entire Agreement

These Terms, together with the Privacy Policy, the AUP, and any applicable Order or Subscription Confirmation, constitute the entire agreement between you and RamAIn regarding the Service and supersede all prior and contemporaneous agreements, representations, and understandings relating to the subject matter hereof. In the event of a conflict, the order of precedence in Section 1 applies.

23. Contact Information

For questions about these Terms, to report a legal matter, or to send a formal notice, please contact:

Contact Type Details

Legal / Terms enquiries legal@Ramain.ai

Billing / Subscription legal@Ramain.ai

Security / Abuse security@Ramain.ai

DMCA Agent (interim) legal@Ramain.ai (pending U.S. Copyright Office designated agent registration)

Accessibility / Support founders@Ramain.ai